All of our products are shipped in a plain unmarked box or padded envelope. The shipping label itself will be sent from "UC Global Trade Inc.".

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

We want you to be happy with your purchase from Soulbutton. If you aren't satisfied with your product, we want to make it right. Start by contacting us at official@soulbutton.co.uk

If you are not satisfied with a product after trying it, we want to know why. Contact us to tell us what's wrong with your product, and we will issue partial store credit for the item you bought.

Have a defective product? Contact us to learn about how to troubleshoot the problem or begin a refund process.